fb773 Frequently Asked Questions

fb773 accepts the following Philippine government-issued IDs for KYC: PhilSys National ID, UMID, Philippine Passport, and Driver's License. You will also need to upload a clear selfie holding your ID. KYC is required before your first withdrawal and is processed within 24 hours on business days. Having your documents ready speeds up verification considerably.

No. fb773 strictly enforces a one-account-per-player policy. Registering multiple accounts is a violation of the fb773 Terms and Conditions and may result in all accounts being permanently closed and associated balances forfeited. If you have trouble accessing your existing account, contact fb773 customer support — do not create a second account.

On the fb773 login page, click 'Forgot Password' and enter your registered email address or mobile number. You will receive a password reset link via email or an OTP via SMS. Follow the link to set a new password. If you no longer have access to your registered email or phone number, contact fb773 live chat support with your account details for assisted recovery.

To close your fb773 account, contact customer support via 24/7 live chat and submit a closure request. Any pending withdrawals will be processed to your registered payment method before the account is closed. If you are closing your account due to problem gambling concerns, fb773 strongly recommends using the self-exclusion tool instead, which can be activated immediately in Account Settings.

The minimum deposit at fb773 varies by payment method. For GCash and Maya, the minimum is ₱100. For BPI, BDO, and Metrobank bank transfers, the minimum is ₱500. For USDT TRC20 cryptocurrency deposits, the equivalent of ₱500 applies. Minimum amounts are clearly displayed on the Deposit page inside your fb773 account before you initiate a transaction.

GCash deposits at fb773 are processed instantly — your account balance is credited within seconds of a successful GCash transaction in most cases. Occasionally, high-traffic periods may cause a delay of up to five minutes. If your GCash deposit has not been credited after ten minutes, contact fb773 live chat with your GCash transaction reference number for immediate assistance.

GCash withdrawals from fb773 for fully KYC-verified accounts are typically processed within 30 minutes of approval, often faster during business hours. Approval itself may take up to two hours depending on the withdrawal amount and whether additional security checks are required. fb773 processes GCash withdrawals seven days a week. Maya withdrawals follow the same timeline.

fb773 does not charge a platform fee on withdrawals. However, your payment provider may apply their own transaction fees — for example, GCash and Maya have their own transfer fee structures, and bank transfers may carry charges set by your bank (BPI, BDO, UnionBank, Metrobank). These third-party fees are outside fb773's control. Check your payment provider's fee schedule before withdrawing.

The minimum withdrawal at fb773 is ₱500 for all payment methods including GCash, Maya, and bank transfers. There is no minimum withdrawal amount for USDT TRC20, though network gas fees apply. The maximum single withdrawal limit and daily limits vary by VIP tier and are displayed on the Withdrawal page of your fb773 account.

Yes. fb773 accepts deposits via BPI, BDO, Metrobank, and UnionBank through bank transfer. Instapay and PESONet transfers are both supported. Bank transfer deposits typically credit within 15 to 60 minutes on business days. For large transfers, fb773 may request confirmation of the transaction reference number via live chat to expedite crediting to your account.

fb773 Casino offers over 1,000 slot games from leading providers including JILI, PG Soft, Pragmatic Play, Spadegaming, and CQ9. Popular JILI titles favored by Filipino players include Fortune Gems, Crazy777, Bombing Fishing, and Super Ace. You can browse the full slots library by provider, theme, or RTP rating from the Slot section of the fb773 platform.

Yes. Dino Hunter and all other fb773 games are fully optimized for mobile play on both Android and iOS devices. No app download is required — the fb773 mobile platform runs directly in your phone or tablet browser. For the best experience playing Dino Hunter on mobile, use Chrome on Android or Safari on iPhone with a stable internet connection.

All slot games on fb773 use certified Random Number Generator (RNG) technology that has been independently tested and verified. RTP (Return to Player) is the theoretical percentage of wagered money a game returns to players over millions of spins. Most fb773 slots have RTPs between 95% and 97.5%. RTP information for individual games is available in each game's info panel.

Yes. fb773 Casino features a full live dealer casino lobby powered by providers including Evolution Gaming, Sexy Baccarat, and WM Casino. Available games include Live Baccarat, Live Roulette, Live Blackjack, Dragon Tiger, and Sic Bo. The live dealers stream in HD in real time. Filipino players can access all live casino tables directly from the fb773 Casino section.

Yes. Mahjong Ways on fb773 is playable on desktop browsers (Windows and Mac), as well as mobile browsers on Android and iOS. The game uses HTML5 technology, so no downloads or plugins are needed. For smooth gameplay on mobile, a stable Wi-Fi or LTE connection is recommended. Mahjong Ways is particularly popular with Filipino players for its cultural theme and bonus potential.

fb773 offers a welcome bonus for new Filipino players on their first qualifying deposit. The exact bonus percentage and maximum bonus amount are updated regularly — check the Promotions page inside your fb773 account for the current offer. All welcome bonuses are subject to wagering requirements that must be completed before the bonus balance can be withdrawn.

A wagering requirement (also called playthrough) is the number of times you must bet a bonus amount before it becomes withdrawable. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place ₱20,000 in total bets using the bonus funds before withdrawal is allowed. fb773 displays the specific wagering requirement for every bonus clearly before you claim it.

Yes. All fb773 bonuses have an expiry window — typically 7 to 30 days depending on the promotion type — within which the wagering requirements must be completed. If the wagering requirements are not met before the bonus expires, the uncompleted bonus and any winnings derived from it are forfeited. Expiry dates are always clearly stated in each promotion's individual terms.

Yes. fb773 has a tiered VIP loyalty program that rewards regular players with points earned on every real-money bet. As you accumulate points, you progress through VIP tiers — each unlocking better perks such as higher withdrawal limits, faster processing priority, exclusive reload bonuses, dedicated account managers, and invitations to special Philippine player events in Manila, Cebu, or online.

Winnings from fb773 free spins promotions are credited as bonus funds and are subject to the wagering requirements specified in the individual promotion. Once the wagering requirement is met within the validity period, the converted balance becomes real money and is fully withdrawable to your GCash, Maya, or bank account. Always check the free spins promotion terms for the exact multiplier and game restrictions.

fb773 operates under the regulatory framework of PAGCOR (Philippine Amusement and Gaming Corporation), the government body responsible for licensing and regulating online gaming in the Philippines. PAGCOR-regulated platforms are the only legally sanctioned online casinos for Filipino players. Playing on a PAGCOR-regulated site like fb773 ensures fair games, secure payments, and player protection standards.

The minimum age to register and play at fb773 is 21 years old. This is a strict PAGCOR regulatory requirement applicable to all online casino and sports betting platforms in the Philippines — the same age requirement as physical casinos at Solaire, Okada Manila, and City of Dreams. fb773 enforces mandatory age verification during the KYC process. Accounts found to belong to players under 21 are immediately closed.

To self-exclude from fb773, log in to your account and go to Account Settings, then select Responsible Gaming and choose Self-Exclusion. You can select exclusion periods of 6 months, 1 year, 2 years, or indefinitely. The exclusion takes effect immediately — your account is locked, and no promotional communications are sent during the exclusion period. Alternatively, contact fb773 live chat and our team will activate it for you on the spot.

fb773 provides a full suite of responsible gaming tools: deposit limits (daily, weekly, monthly), loss limits, session time alerts, cooling-off periods, reality checks after each session, and full self-exclusion. These tools are available in Account Settings under Responsible Gaming and can be activated at any time with no waiting period. fb773 also monitors player accounts for problem gambling patterns and proactively reaches out where necessary.

fb773 customer support is available 24 hours a day, 7 days a week via live chat on the fb773 website. Live chat is the fastest way to get help — average response time is under two minutes. You can also reach fb773 support by email at [email protected] for non-urgent enquiries. fb773 support agents are trained in Filipino-English and can assist with all account, payment, game, and responsible gaming matters.

Yes. fb773 protects all player data using 256-bit SSL encryption on data in transit and encrypted storage for data at rest. Access to personal data is restricted to authorized staff on a strict need-to-know basis. fb773 complies with the Philippine Data Privacy Act of 2012 (R.A. 10173) and does not sell or rent player data to third parties. Full details are in the fb773 Privacy Policy.